In an innovative step, to solve the day-to-day problems of residents, Chas Municipal Corporation (CMC) has brought a special kind of app-enabled help desk kiosk, using which complaints lodged by people will land directly on WhatsApp of concerned authorities. The complainant will also receive a receipt mentioning their complaint number instantly. This help desk is the first of its kind installed in the CMC office on Wednesday, if proves successful, it would be lodged in block offices and other government offices.
“This user-friendly help desk kiosk, roughly costs around Rs 60,000, is app-based. It is developed by Wipenex IT software. There is a tab installed in it, which helps in collecting detail and sending it immediately to the authorities. The mobile phone numbers of the officials of different departments are loaded in the app which instantly collects the complaint letter and delivers it in their WhatsApp. This app is created by CMC with the help of local youths,” said Shashi Prakash Jha, CEO of CMC.
The kiosk was inaugurated by DC, Bokaro, Rajesh Singh in the small function at CMC office, Chas. The installation of the kiosk is the brainchild of Singh which was brought to reality by Jha and his team.
Jha said, “During Covid-19 days they were facing huge problems related to sanitization and received complaint letters of residents. Then the idea got generated, that there should be some tool which facilitates paper-less receiving of complaints with full transparency.”
“This help desk would help in speedy disposal of complaints, unlike the old way of submission of complaints which was very time-consuming. Earlier complaint letter reached the concerned authority in several days making rounds in different tables of babus in the office. In this digital era, this help desk will not only saves time but also makes the process transparent and effective,” he added.
Jha said, “There were other apps and tools working in a similar line, but this concept is totally different. The residents only have to stand in front of this help desk and by pressing a button, their face and complaint letter get captured. The software installed in it will directly send their complaint letter to the WhatsApp of the concerned authorities. We have allotted different time slots for separate departments for receiving complaints.”
CMC is working to install few more such help desks in its five zonal offices which were opened recently to address grievances of the residents. DC said that they are going to install it in all the block officers across the district. “The complaints of many people will be executed through this app. Complainants will also be rewarded, including the employees and officials who have done better work in the execution of the application received online,” he added.
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