New Delhi: Looks like some misery name from a poor citizen moved Chief Minister Yogi Adityanath. It was out of the strange that he referred to as a high-level assembly instantly to overview the criticism redressal mechanism prevailing within the state. He requested for the efficacy of ‘thana diwas’ and ‘tahsil diwas’ and went deep into the suggestions system.
Promptly got here the answer. If the grievances of the general public should not redressed correctly at police station, tahsil and even district stage, they need to come to The Chief Minister instantly. The CM Helpline quantity 1076 is there to assist any citizen who comes with a real drawback.
CM Yogi places grievance redressal on excessive precedence
Asking to make folks of the state conscious of the ability, CM Yogi has directed to place up the board at each Tahsil, Police station and Block headquarter which might clearly say that the CM stays at the doorstep, at all times.
The CM desired that the ‘tahsils’ and ‘police stations’ of all of the districts ought to be sensitised sufficient to redress the woes of the poor. If not, the officers will probably be taken to job and the DMs and SPs of the involved district will probably be held responsible for the lapse. Furthermore, if the complainant isn’t glad with the redressal, she or he might strategy the CM helpline.
Nobody is listening to you? Main Hoon Na: CM
The CM helpline, which the CM needs to be strengthened additional by way of efficient monitoring and a strong suggestions mechanism, had come into operations from February 13, 2018. It is manned by some 250 personnel who obtain about 35,000 calls on a regular basis. The complaints obtained from CM helpline are forwarded to completely different departments the place they belong to. A correct suggestions system is within the place to watch the standing of complaints with the directions that the aggrieved individual ought to be requested about his ‘satisfaction level’.
Out of a complete of 44.8 lakh complaints lodged on CM helpline, greater than 35 lakh have to this point been disposed of. The actual significance of CM helpline got here to fore throughout Covid occasions when it was extensively utilized by the migrants and all those that have been within the misery. In reality, the native public representatives, DM places of work, Asha staff and companies have been all built-in into the system to offer aid to the complainants.