A day after Finance Minister Nirmala Sitharaman flagged technical glitches on the revenue tax division’s new e-filing web site, IT main Infosys stated it expects the system to stabilise in the midst of this week.
On Tuesday, Sitharaman had requested Infosys and its Chairman Nandan Nilekani to repair technical glitches being encountered on the revenue tax division’s new e-filing web site, after customers flooded her Twitter timeline with complaints.
“Our teams are making progress to address the technical issues. We expect the system to stabilize in the course of this week,” Infosys stated in a tweet on Wednesday.
Infosys was in 2019 awarded a contract to develop the next-generation revenue tax submitting system to cut back processing time for returns from 63 days to someday and expedite refunds. The portal went reside on Monday night.
While Sitharaman took to Twitter to announce the launch of the brand new portal on Tuesday morning, her timeline was quickly flooded with consumer complaints.
“I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she had tweeted later. TL right here stands for timeline.
In a late night reply to Sitharaman’s tweet, Nilekani stated some technical points have been noticed on day one, and Infosys is working to resolve them.
“The new e-filing portal will ease the filing process and enhance end user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani had tweeted.
Infosys had additionally developed the GST Network (GSTN) portal, used for GST fee and return submitting. The software program main had confronted flak for gradual functioning of the GSTN portal.
