By Online Desk
CHENNAI: A younger girl from Kerala who’s finding out in Zurich, Bibiya Suzanne Kakkattu, has alleged that the check-in counter employees of Sri Lankan Airlines denied her entry into the airplane for her air journey from Kochi to Zurich by way of Columba and Doha, regardless of her following all guidelines and laws.
Bibiya has taken to Facebook to relate her bitter expertise. In a video she has posted she says that the check-in counter employees of Sri Lankan Airlines (who function flights in code-share with Qatar Airways) denied her entry into the airplane. Some studies counsel that she was denied entry as a result of she was sporting a churidar however from what she says in her FB video one involves know there have been some points between SriLankan Airlines and Qatar Airways.
According to Bibiya she had booked her ticket straight with Qatar Airways and the flight schedule concerned a flight from Kochi airport to Columbo, Srilanka, after which a flight from Columbo to Doha, Qatar, after which a last flight from Doha to Zurich.
A local of Koothattukulam in Kerala, Bibiya is a scholar at Zurich.
Bibiya says that she adopted all guidelines and laws for worldwide journey. She had carried out an RT-PCR check for Covid, carried her vaccination certificates, passport and was on the Kochi worldwide airport on the prescribed time by the airways.
“On top of that I hold a Swiss passport with OCI card,” she famous.
After many repeated makes an attempt to grasp the rationale for the denial, she was knowledgeable that Srilankan Airlines would not have any code-sharing contract with Qatar Airways anymore. So she requested for a written affirmation letter in order that she can present it as proof to Qatar Airways which they denied and did not wish to give any proof of her try.
Shocked by the response of SriLankan Airlines, she then contacted the client help of Qatar airways, who confirmed to her that her reserving is appropriate and she or he needs to be allowed to board. But the representatives of Srilankan Arlines outright refused to speak to Qatar Airways representatives in any kind or form. And additionally refused to speak or name both Qatar Airways or Srilankan Airlines representatives.
“Furthermore, I also contacted the embassy also to try to seek some help. After hearing my situation, the diplomat also wanted to talk to the representatives of Srilankan airlines, but the representatives of the SriLankan Airlines India Staff refused to talk to the diplomat also. The diplomat was very surprised about the rude behavior which she experienced,” Bibiya says.
“This has been a really horrible expertise for me. I really feel cheated not only for the insane amount of cash that I spent on a ticket that I used to be not allowed to make use of but additionally I can be compelled to ebook a last-minute very costly ticket as being a scholar, I have to journey to proceed my research, she mentioned.
“It is my hard-earned money and saving which I had to use to buy a last-minute ticket. I was not even offered a compensation ticket or a refund. I feel cheated by Qatar Airways for not showing the responsibility to at least arrange a flight ticket to Zurich. In addition, I would like to also point out that this has been a very difficult experience for me also emotionally. The handling of the whole situation by Srilankan Airlines at the airport not only made me feel helpless but also resulted in an emotional breakdown for me at the airport. This was a very difficult as well as embarrassing situation for me, crying in a public place like this, feeling so helpless. This in my opinion is no way to treat a woman in this country,” Bibiya signed off.
