The obligatory course of for updating nominee particulars for subscribers of Employees’ Provident Fund Organisation (EPFO) is going through points with customers reporting glitches within the registration course of on the portal. Many have reported points starting from the portal displaying error, incapacity to finish the e-sign course of and server points over the past month.
The e-nomination registration is important for subscribers for settlement of claims, and for dependents to assert funds of the account holder in case of the latter’s loss of life, which positive aspects significance as many subscribers attempt to settle claims amid the continued pandemic.
The retirement fund physique had earlier set December 31 as deadline for registering for the e-nomination facility. In a tweet on December 29, it then clarified that there is no such thing as a deadline. “Nomination helps nominees to access social security benefits (PF, Pension, EDLI) online. Speedy pension claim settlement for members. No deadline has been fixed for filing e-nomination as of now,” it stated.
“In continuation to error messages for e-signing of e-nominations, the e-signing process is not becoming successful. The ‘Unexpected Error occurs’ message is continuing in spite of following all laid guidelines,” a person posted on Twitter. Some customers additionally complained of being unable to entry their passbook particulars. Officials, nonetheless, stated that the passbook particulars are accessible for the EPF accounts seeded with Aadhaar.
When contacted by The Indian Express, EPFO officers stated that the system prompts for submitting e-nomination on logging in for passbook or claims and therefore, many customers are trying the e-nomination course of. “Recently, the EPFO has been pursuing the EPF members in a campaign mode to file e-nominations so that the family / nominee particulars are available with EPFO for hassle free final settlement of dues to family/nominee,” the EPFO stated in response to queries despatched through e-mail.
“When the members login for availing services like viewing e-passbook or filing claims, they are prompted to file e-nomination. As a result of the campaign, lakhs of EPF members have been visiting the Portal daily to complete e-nomination filing which at times may have increased the waiting period for users,” it stated.
Since January 1, about 12 lakh e-nominations have been filed by EPF members and general 53.56 lakh members have filed e-nominations, the EPFO stated.
