Akhand Pratap Singh, Ghaziabad: If you’re touring on the Delhi-Meerut Expressway, you could get toll minimize twice. We are saying this as a result of the system of toll assortment shouldn’t be working correctly. Alam is that in going from Dasna to Meerut, toll is being minimize twice. Once in Bhojpur and second time close to Kashipur toll plaza. The public is getting very upset about this. Even after complaining many occasions, public cash shouldn’t be getting refunded and sure, those that know the foundations attempt for refund however most people are leaving interested by the place to complain. People lose cash. NHAI officers have additionally raised their palms on this matter. NHAI officers say that if somebody’s toll has been minimize, then he must complain. Until and until you complain, the cash won’t be refunded in his account. Public says that the system is being claimed to be so hi-tech, but when there may be a lot flaw within the system, then it’s charging extra toll. The firm working the toll is getting the complete good thing about this.
no return inside 24 hours
There is a rule of assortment of toll tax that in the event you go to any toll and are available again once more inside 24 hours, then 50 p.c much less toll tax shall be charged however in lots of circumstances this isn’t taking place on DME. Most of the individuals do not learn about it so they do not complain about it. Those who come to learn about this then complain after which wait for a very long time for the refund. Sometimes refund comes and generally refund shouldn’t be acquired.
There is a few downside with the software program. Efforts are being made to take away it, if there may be any discrepancy within the toll assortment of any particular person, then they will complain on the helpline variety of the financial institution from which the fastag has been bought. In every week, his cash shall be refunded in his fastag.
Arvind Kumar, Project Director, DME
Case Study-1
Nitin, a resident of Railway Road Bajaria, boarded the DME from Dasna at round 9 am on May 16. The first toll tax assortment message comes at round 10 am. Rs 70 was deducted at Kashipur toll plaza however at 1 pm once more a message comes that Rs 45 has been deducted at Bhojpur toll plaza. When he will get down from DME at Dasna at round 6 pm on the identical day, Rs 70 is deducted once more whereas returning inside 24 hours ought to have charged half the toll. This didn’t occur in his case.
Case Study-2
While going from Dasna to Meerut, the case of deducting toll twice on DME has additionally occurred with Mayank Kaushik. First toll tax at Kashipur toll plaza was deducted by Rs 70, then Rs 45 was deducted at Bhojpur toll plaza. Both toll taxes have been deducted on 14 May solely. He says that the toll assortment on DME shouldn’t be being accomplished correctly. By chopping toll arbitrarily, dacoits are being placed on the pockets of the general public. He has additionally complained about this.
Case Study-3
Shivam Tyagi lives in Vijay Nagar, Ghaziabad. He traveled between Dasna to Meerut 4 occasions within the final two months. During this, there was a case of toll deducting 2 occasions. They say that there’s something incorrect with the software program, because of which toll is being charged twice from the general public between Dasna and Meerut. Lakhs of rupees are going on this manner within the account of the toll accumulating firm. Some persons are getting refund whereas some persons are not getting caught within the refund affair.
Complain in management room
A management room has been arrange at Kashipur toll plaza on DME. Complaints relating to incorrect toll assortment can be made on its helpline quantity 9760800116. The grievance of the general public shall be registered within the management room, then its refund will are available its FASTag.
