IndiGo had on May 9 mentioned the boy was denied permission to board the Ranchi-Hyderabad flight as he was “visibly in panic”. As the boy was prohibited from boarding, his mother and father – who had been accompanying him – additionally determined to not enter the airplane. The incident was delivered to mild in a Facebook put up by a passenger on the airport who was ready to board one other flight.
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Soon after the video of the incident went viral on social media, the DGCA had shaped a three-member staff and initiated a probe. It additionally sought a report from the airline firm.
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In an announcement launched later, IndiGo had mentioned that the kid “could not board the flight…as he was in a state of panic”. As the boy was prohibited from boarding, his mother and father – who had been accompanying him – additionally determined to not enter the airplane.
However, the DGCA didn’t discover the response of the airline firm to be passable, and determined to penalise it.
“It has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation,” mentioned an announcement by the Directorate General of Civil Aviation (DGCA).
A extra compassionate dealing with would have smoothened nerves, calmed the kid and obviated the necessity for the acute step leading to denied boarding to the passengers, it talked about.
“In view of this, the competent authority in the DGCA has decided to impose a penalty of Rs 5 lakhs on the airline under the provisions of the relevant Aircraft Rules,” it added.
(With inputs from PTI)
