By PTI
MUMBAI: Nearly two months after the urination incident on its New York-New Delhi flight, Air India on Tuesday stated it has closed the interior probe into the case and can help the flight’s pilot-in-command with an attraction towards the suspension of his license by DGCA because the airline deems the motion as “excessive”.
Last week, the Directorate General of Civil Aviation (DGCA) suspended the license of the pilot for 3 months, imposed a penalty of Rs 30 lakh on Air India and Rs 3 lakh on the director of the airline’s in-flight providers, associated to the urination incident that occurred on November 26, 2022.
Against this backdrop, a joint discussion board of six unions on Tuesday appealed to DGCA to revoke the suspension of the license of the pilot-in-command of the Air India flight from New York to Delhi the place a male passenger allegedly urinated on a feminine co-passenger.
Meanwhile, the Tata group-owned airline has additionally issued a revised in-flight alcohol service coverage whereby cabin crew have been advised to tactfully refuse additional serving of alcohol if wanted.
On Tuesday, Air India stated it has closed the interior investigation into the actions of its crew working and administrative employees supporting the AI 102 (New York-New Delhi) on November 26, 2022.
In a press release, the airline stated it accepts that however the mitigating circumstances, based mostly on the letter of the CAR (Civil Aviation Requirement) it didn’t appropriately classify the incident and due to this fact didn’t report it as required.
“The crew and ground staff have been issued warning letters to henceforth adhere strictly to CAR definition of ‘unruly’ when reporting incidents onboard so that later investigation can assess the facts. The cabin crew and ground staff have been counselled and have since returned to duty,” it stated.
In gentle of the mitigating circumstances and the monetary detriment already incurred by the crew throughout their interval of de-rostering, Air India stated it deems the license suspension of the Commander extreme and might be helping him with an attraction.
“Air India wishes to acknowledge the good faith efforts made by the crew to handle the situation effectively in real-time when not all facts were available. It also notes that a contemporaneous written statement by a fellow business class passenger includes an explicit commendation of the actions of the cabin crew and that his criticism of the pilot was in the context of not having been granted an upgrade,” the assertion stated.
Separately, DGCA on Tuesday imposed a superb of Rs 10 lakh on Air India for not reporting two incidents of unruly passenger behaviour onboard a Paris-New Delhi flight on December 6, 2022.
In a press release, the regulator stated the incidents of passenger misbehaviour occurred on the AI-142 flight from Paris to New Delhi on December 6, 2022.
It got here to the discover of the regulator solely this month.
One drunk passenger was caught smoking within the bathroom and never adhering to the crew directions, and one other passenger allegedly relieved himself on a vacant seat and blanket of a fellow feminine passenger when she went to the bathroom, it stated.
Meanwhile, giving an in depth account of the New York-New Delhi flight incident, Air India on Tuesday stated the crew have been approached by the complainant in search of help after allegedly being urinated on by a fellow passenger.
“In the absence of any witnesses, the crew took the complainant’s allegation at face value and assisted her by providing fresh clothes, helping clean her belongings and relocating her to another business class seat of the same type as her original one. When awoken and confronted with the allegation, the alleged perpetrator was calm, co-operative and professed ignorance of the allegation,” it stated.
The airline additionally clarified that the accused passenger had not been served “excessive alcohol” by the crew and didn’t seem “intoxicated” to the crew.
It additionally stated that the commander was saved frequently knowledgeable by the cabin crew.
“In the judgement of the crew, the alleged perpetrator posed no risk to flight safety at any time,” Air India stated.
Acknowledging that, in instantly taking the complainant’s accusation at face worth and offering help, it follows that the matter ought to have been reported as a prima facie case of a passenger “ behaving in a disorderly manner towards other passengers”.
The matter ought to have been categorised and reported as such, with out prejudice to any subsequent investigation into the info, Air India stated.
Noting that upon receipt of the voyage report, the airline stated floor employees “did not challenge the crew’s assessment” and, due to this fact, it additionally “did not report the matter as an unruly incident”.
According to the airline, “based on the absence of witnesses to the alleged act, that the alleged perpetrator was peaceful, co-operative and claiming ignorance of the event, that there was no risk to flight safety and that a resolution had been witnessed between the parties, the crew made a judgement call to record the matter as an (non-reportable) in-flight incident rather than a (reportable) case of unruliness”.
Further, Air India stated that within the absence of witnesses to the alleged act, the crew have been being requested to make a “presumption of the accused guilt which runs contrary to natural justice and due process”.
In reference to the urination incident, the accused Shankar Mishra is in jail now.
MUMBAI: Nearly two months after the urination incident on its New York-New Delhi flight, Air India on Tuesday stated it has closed the interior probe into the case and can help the flight’s pilot-in-command with an attraction towards the suspension of his license by DGCA because the airline deems the motion as “excessive”.
Last week, the Directorate General of Civil Aviation (DGCA) suspended the license of the pilot for 3 months, imposed a penalty of Rs 30 lakh on Air India and Rs 3 lakh on the director of the airline’s in-flight providers, associated to the urination incident that occurred on November 26, 2022.
Against this backdrop, a joint discussion board of six unions on Tuesday appealed to DGCA to revoke the suspension of the license of the pilot-in-command of the Air India flight from New York to Delhi the place a male passenger allegedly urinated on a feminine co-passenger.
Meanwhile, the Tata group-owned airline has additionally issued a revised in-flight alcohol service coverage whereby cabin crew have been advised to tactfully refuse additional serving of alcohol if wanted.
On Tuesday, Air India stated it has closed the interior investigation into the actions of its crew working and administrative employees supporting the AI 102 (New York-New Delhi) on November 26, 2022.
In a press release, the airline stated it accepts that however the mitigating circumstances, based mostly on the letter of the CAR (Civil Aviation Requirement) it didn’t appropriately classify the incident and due to this fact didn’t report it as required.
“The crew and ground staff have been issued warning letters to henceforth adhere strictly to CAR definition of ‘unruly’ when reporting incidents onboard so that later investigation can assess the facts. The cabin crew and ground staff have been counselled and have since returned to duty,” it stated.
In gentle of the mitigating circumstances and the monetary detriment already incurred by the crew throughout their interval of de-rostering, Air India stated it deems the license suspension of the Commander extreme and might be helping him with an attraction.
“Air India wishes to acknowledge the good faith efforts made by the crew to handle the situation effectively in real-time when not all facts were available. It also notes that a contemporaneous written statement by a fellow business class passenger includes an explicit commendation of the actions of the cabin crew and that his criticism of the pilot was in the context of not having been granted an upgrade,” the assertion stated.
Separately, DGCA on Tuesday imposed a superb of Rs 10 lakh on Air India for not reporting two incidents of unruly passenger behaviour onboard a Paris-New Delhi flight on December 6, 2022.
In a press release, the regulator stated the incidents of passenger misbehaviour occurred on the AI-142 flight from Paris to New Delhi on December 6, 2022.
It got here to the discover of the regulator solely this month.
One drunk passenger was caught smoking within the bathroom and never adhering to the crew directions, and one other passenger allegedly relieved himself on a vacant seat and blanket of a fellow feminine passenger when she went to the bathroom, it stated.
Meanwhile, giving an in depth account of the New York-New Delhi flight incident, Air India on Tuesday stated the crew have been approached by the complainant in search of help after allegedly being urinated on by a fellow passenger.
“In the absence of any witnesses, the crew took the complainant’s allegation at face value and assisted her by providing fresh clothes, helping clean her belongings and relocating her to another business class seat of the same type as her original one. When awoken and confronted with the allegation, the alleged perpetrator was calm, co-operative and professed ignorance of the allegation,” it stated.
The airline additionally clarified that the accused passenger had not been served “excessive alcohol” by the crew and didn’t seem “intoxicated” to the crew.
It additionally stated that the commander was saved frequently knowledgeable by the cabin crew.
“In the judgement of the crew, the alleged perpetrator posed no risk to flight safety at any time,” Air India stated.
Acknowledging that, in instantly taking the complainant’s accusation at face worth and offering help, it follows that the matter ought to have been reported as a prima facie case of a passenger “ behaving in a disorderly manner towards other passengers”.
The matter ought to have been categorised and reported as such, with out prejudice to any subsequent investigation into the info, Air India stated.
Noting that upon receipt of the voyage report, the airline stated floor employees “did not challenge the crew’s assessment” and, due to this fact, it additionally “did not report the matter as an unruly incident”.
According to the airline, “based on the absence of witnesses to the alleged act, that the alleged perpetrator was peaceful, co-operative and claiming ignorance of the event, that there was no risk to flight safety and that a resolution had been witnessed between the parties, the crew made a judgement call to record the matter as an (non-reportable) in-flight incident rather than a (reportable) case of unruliness”.
Further, Air India stated that within the absence of witnesses to the alleged act, the crew have been being requested to make a “presumption of the accused guilt which runs contrary to natural justice and due process”.
In reference to the urination incident, the accused Shankar Mishra is in jail now.
