In a shocking occasion just lately, ride-hailing app Uber reportedly charged over ₹1,500 for a 21km distance experience. According to a report by TimesNow, the girl passenger was travelling from Indira Gandhi International Airport to her residence at Chittaranjan Park (CR Park) earlier this week on Thursday. To her shock, the invoice for her experience modified to ₹1,525 from the preliminary quantity proven within the app.
While the girl passenger paid your entire invoice on the finish of her experience, she reportedly contacted the corporate to lift a grievance. She was advised by the Uber consultant that the large invoice was generated on account of an error with the GPS monitoring system.
After performing inner checks, it was discovered that she was charged an Uttar Pradesh interstate cost, though she didn’t cross the border. The invoice additionally included the municipal company tax, charged twice!
“This incident was a case of fare miscalculation due to GPS error. Whenever such cases or complaints are raised, the users are immediately refunded,” says an Uber consultant as quoted within the Times Now report.
The passenger was instantly supplied a refund by Uber. The firm refunded ₹900 within the Uber Cash pockets.
Meanwhile, Uber has introduced new options for its customers to enhance their experience expertise to airports. These embrace increasing the supply of Uber Reserve, instructions to pickup, strolling ETAs and extra. Announcing the options through a weblog submit, the corporate stated “Our purpose at Uber is that will help you go wherever effortlessly, which is why we’re thrilled to announce a collection of recent merchandise aimed toward making your airport expertise smoother than ever”.
With the enlargement of Uber Reserve options, customers will have the ability to plan their Uber experience together with their journey plans. The platform now permits customers to ebook rides as much as 90 days prematurely. They will see the upfront worth, and obtain particulars about your driver prematurely of the journey. The function is presently expanded for Uber Reserve throughout a lot of the US and Canada.
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