In the bustling Panki branch of HDFC Bank, Kanpur, what started as a procedural delay erupted into a public spectacle. A 43-second video of employee Aastha Singh clashing with a customer has dominated social feeds. On Tuesday, Singh addressed the frenzy, revealing the customer was a fellow employee’s husband and demanding an official inquiry into the January 6 events.
The root cause? Handover formalities for a departing cashier. ‘These aren’t quick tasks,’ Singh clarified. ‘Involves keys, audits, and compliances that span weeks or months in many firms.’ The urgency from the staffer clashed with bank timelines, setting the stage.
Enter the husband: aggressive words followed, laced with caste slurs right at her workstation. ‘He spewed abuses, questioning my background,’ she shared. Singh promptly sought a female officer’s help, prioritizing safety.
Captured mid-rant, the video portrays Singh animatedly challenging the man with her laptop in hand. Though resolved in moments, its virality has ignited debates on decorum in public-facing roles.
Singh’s composed narrative contrasts the clip’s intensity, advocating for a balanced probe. ‘I want this examined properly,’ she affirmed. This case spotlights vulnerabilities in service industries, urging better protocols against harassment and swift resolutions to prevent escalation.