Civil Aviation Minister Ram Mohan Naidu has been roped in after BJP MP Praveen Khandelwal reported the disappearance of his luggage on an IndiGo flight from New Delhi to Belagavi. The incident, which unfolded on Friday, prompted the MP to launch a scathing online critique, exposing potential lapses in the airline’s baggage management protocols.
Khandelwal, a key voice for traders as CAIT General Secretary, detailed his ‘humiliating’ journey on flight 6E-5237. Landing safely, he was shocked to find his bag missing, with zero information from IndiGo staff. The fallout included acute distress, the need to buy replacements hastily, and worries over sensitive documents in the luggage.
In a strongly worded X post, he condemned the negligence: ‘Extreme mental agony, serious inconvenience, and financial damage.’ Targeting CEO Pieter Elbers and the minister, Khandelwal demanded answers and action, warning that such standards threaten all passengers.
IndiGo, India’s largest airline by market share, has faced scrutiny before for service shortcomings. No official statement has emerged yet, but the MP’s escalation could trigger regulatory review.
As air travel booms post-pandemic, incidents like this remind regulators and airlines of their duty to prioritize reliability. Khandelwal’s experience serves as a wake-up call, urging systemic improvements in tracking technology and customer service to prevent future heartaches.