Air India Faces Criticism After Milan-Delhi Flight Cancellation, Passengers Stranded

Over 250 passengers faced significant delays and inconvenience when Air India’s Milan to New Delhi flight, AI138, was cancelled on October 17th due to a technical issue with the Boeing 787-8 aircraft. The airline cited passenger and crew safety as the primary reason for the cancellation, leaving travelers stranded at Milan airport. Air India has issued an apology for the disruption and affirmed its commitment to safety. Passengers are being rebooked onto flights departing on or after October 20th, with accommodation and meals arranged. Reports suggest some passengers experienced difficulties with lodging arrangements due to limited availability near the airport. A specific measure was taken for a passenger with an expiring visa, ensuring their onward travel. This incident adds to a string of technical problems encountered by Air India’s Dreamliner fleet, prompting the airline to address these recurring issues and strive for improved operational reliability and passenger service.