Picture smoother drives and empowered women at the helm: NHAI has rolled out over 5,100 female toll workers for daytime duties at 1,140+ plazas on India’s national highways and expressways. The Ministry of Road Transport and Highways revealed this progressive update on Friday, highlighting a fresh era in toll management.
Women in these critical roles are poised to elevate user interactions, crafting atmospheres of empathy and efficiency while curbing disputes. This wasn’t a hasty call—it’s the result of collaborative talks with operators and federations like NHBF, HOAI, and AIUCF, who all backed the plan wholeheartedly.
With deployments underway and expansions on the horizon, NHAI’s vigilant monitoring ensures smooth execution. The ripple effects are profound, especially for rural and semi-urban women gaining footholds in infrastructure jobs, alongside broader employment growth in isolated locales.
Tailored training will equip them with skills in user-friendly engagement, emergency response, safety essentials, and operational prowess. This investment in human capital promises heightened safety, professionalism, and service excellence.
At its core, NHAI is driving gender inclusivity and societal upliftment, reshaping how services are delivered at toll plazas and setting a benchmark for inclusive infrastructure nationwide.