Empowering women while smoothing travel across India: NHAI has rolled out over 5,100 female toll workers for day shifts at 1,140+ plazas on national highways and expressways. The Ministry of Road Transport and Highways shared this update Friday, highlighting a strategic shift toward inclusivity in toll management.
Placing women upfront is designed to foster empathy, efficiency, and user satisfaction, cutting down on toll-side altercations. This wasn’t decided in isolation—inputs from toll operators and organizations like NHBF, HOAI, and AIUCF paved the way for unanimous approval.
Deployment is underway with 5,100+ women active, and expansion is on the horizon. Strict monitoring by NHAI ensures adherence. The ripple effects include fresh jobs for rural and semi-urban women, amplifying their stake in infrastructure and igniting local economies in remote spots.
NHAI’s training regimen for these women emphasizes user-friendly engagement, emergency response, security basics, and operational excellence. Such efforts will build a secure, high-caliber workplace that boosts service delivery.
This visionary program advances gender parity and societal progress, transforming toll experiences on highways nationwide into models of excellence and equity.