Flipkart customers often notice a Protect Promise Fee added to their orders. This extra charge is implemented for two main purposes.
Firstly, the fee guarantees the safe delivery of the product. Secondly, it provides Open Box Delivery, allowing customers to inspect their purchase at the time of delivery to ensure they have received the correct item in good condition.
This is particularly helpful, since there have been instances of fraudulent activities such as receiving incorrect items (for example, soap instead of a phone). By paying the Protect Promise Fee, customers can avoid such risks by availing themselves of the Open Box Delivery option.
The fee varies from ₹19 to ₹149 depending on the item. Electronics and premium home appliances such as soundbars, smart TVs, refrigerators, tablets, and air conditioners often have this fee. Certain products, such as data cables, may not be subject to the fee. Consumers should review charges when completing their Flipkart purchases to understand the advantages of the Protect Promise Fee.