FM Sitharaman asks Infosys to repair tech glitches on new revenue tax e-filing portal

Finance Minister Nirmala Sitharaman on Tuesday requested Infosys and its Chairman Nandan Nilekani to repair technical glitches being encountered on the revenue tax division’s new e-filing web site, after customers flooded her Twitter timeline with complaints.
Infosys was in 2019 awarded a contract to develop the next-generation revenue tax submitting system to scale back processing time for returns from 63 days to at some point and expedite refunds.
The portal went reside final night.

Early on Tuesday morning, Sitharaman took to Twitter to announce the launch of the brand new portal, http://www.incometax.gov.in, saying that the “important milestone to make the compliance experience more taxpayer-friendly” went reside at 2045 Hrs on Monday.

The a lot awaited e-filing portal 2.0 was launched final evening 20:45hrs.
I see in my TL grievances and glitches.
Hope @Infosys & @NandanNilekani won’t let down our taxpayers within the high quality of service being supplied.
Ease in compliance for the taxpayer needs to be our precedence. https://t.co/iRtyKaURLc
— Nirmala Sitharaman (@nsitharaman) June 8, 2021
But, quickly, her timeline was flooded with person complaints.
“I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she tweeted later.
TL right here stands for timeline.

“Ease in compliance for the taxpayer should be our priority,” she mentioned whereas quoting a tweet from a person who was unable to log in to the brand new e-filing portal.
Infosys had additionally developed the GST Network (GSTN) portal, used for GST cost and return submitting. The software program main had confronted flak for gradual functioning of the GSTN portal.