Know the precise strategy to file insurance-related complaints

What do insurance coverage policyholders do after they have a grievance? Many of them simply take to social media, be it Twitter or Facebook, to complain. They additionally tag insurers on such posts. But, specialists say this is probably not the precise strategy to resolve grievances even when the insurer doesn’t act on time.

Mahavir Chopra, CEO of Beshak.com, says, “Most prospects vent out their frustration on Twitter, particularly after they haven’t discovered the precise channel to speak with the insurer or acquired a correct response. Insurers do have name centres, however the responses are largely system-generated and should not assist resolve grievances. Even, response given by buyer care executives could not at all times fulfill the complainant.”

Yet, it is only right that people should use various grievance mechanisms available to them before using a public forum. When insurers fail to resolve grievances, it is better for policyholders to reach out to the insurance ombudsman. TM Shyam Sunder, CIO of Royal Sundaram General Insurance, said, “The Insurance Regulatory and Development Authority of India (Irdai) has a grievance redressal mechanism which is very responsive and focused on customers’ interests. If the insured has any dispute with the insurer, they can approach the regulator or the ombudsman’s office in their city for resolution.”

What you must do: You ought to write to the insurer’s grievance redressal cell when you have any complaints concerning the insurer. You should register this criticism with the grievance redressal officer (GRO) or the ombudsman’s workplace. You can examine GRO’s electronic mail IDs of all insurance coverage corporations at policyholder.gov.in. Give your criticism in writing together with supporting paperwork and acquire an acknowledgement slip for a similar.

Note that the grievance cell by no means entertains complaints written on behalf of policyholders by advocates or brokers or by any third social gathering. It must be written by the insured solely.

The insurer should resolve your criticism inside 15 days of receipt of the criticism. Further, in case you are unhappy with the insurer’s decision, you may strategy the grievance redressal cell of the Consumer Affairs Department of Irdao. You can dial 155255 (or) 18004254732 or ship an electronic mail to complaints@irdai.gov.in. You may use Irdai’s on-line portal – Integrated Grievance Management System (IGMS)—the Bima Bharosa portal (bimabharosa.irdai.gov.in)—to register and monitor your complaints.

You can ship a criticism to Irdai by publish. For that, it is advisable obtain the criticism registration type, fill it up and ship it alongside along with your letter of criticism and copies of related paperwork. The complaints needs to be addressed to the General supervisor, Consumer Affairs Department- Grievance Redressal Cell, Irdai.

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