In a strong public statement, actress Mehreen Pirzada has called out IndiGo Airlines for what she terms ‘outrageous’ operational failures, including misleading passengers about flight status. Pirzada recounted her experience of last-minute cancellations at the boarding gate, despite the airline’s app showing flights as on time. This has led to passengers being stranded for days, a situation Pirzada described with the phrase, ‘Go to hell @IndiGo6E!’. She emphasized that this is not a mere technical glitch but deliberate ‘negligence,’ especially given the existing DGCA rules. Pirzada’s demands are clear: IndiGo must ‘own up, explain what’s happening, and compensate the people you’ve stranded.’ The airline’s CEO has acknowledged the severe operational turbulence affecting IndiGo, highlighting the challenging task of restoring punctuality. The airline has seen a surge in flight cancellations and delays, impacting a large number of passengers. The Indian government, through its Ministry of Civil Aviation, is actively involved in monitoring IndiGo’s recovery strategy and ensuring passenger support during this period of instability.
