Air India to refund full quantity to all passengers affected by Delhi-San Francisco flight diversion

By PTI

MUMBAI: Air India on Thursday mentioned it’ll refund the complete quantity to all passengers affected by the diversion of its Delhi-San Francisco flight on June 6 owing to a mid-air glitch, based on an airline communication.

In the communication by Air India Chief Customer Experience and Ground Handling Officer Rajesh Dogra, the airline informed the passengers, who reached their vacation spot after practically 56 hours of departing from Delhi: “We will fully refund the fare for your journey and, in addition, provide you a voucher for future travel on Air India”.

Air India flight AI 173 working Delhi-SFO on June 6, carrying 216 passengers and 16 crew on board, was diverted to the Magadan port metropolis in far east Russia following a mid-air glitch in one of many Boeing 777-200LR plane engines.

On Wednesday, the airline dispatched a ferry flight to Magadan from Mumbai to fly the stranded passengers and crew from there to San Francisco.

The substitute plane landed at Magadan at 06.14 am (native time) had bought airborne at 1027 hours (native time) on June 8, for San Francisco, the place it touched down at 12.07 am on June 8.

ALSO READ | Air India flight carrying stranded passengers, crew members from Russia lands at San Francisco

Besides expressing “regret” for the disruption and inconvenience, the airline additionally “sincerely apologised” to the shoppers for the “extended delay” in bringing them to their vacation spot, as per the communication.

“The aircraft encountered a technical issue whereby the pilots received an indication of low oil pressure in one engine. Out of caution, they elected to land the aircraft at a nearby airport rather than continue the journey,” Air India mentioned.

Maintaining that security was the very best precedence all through, it mentioned that “while the facilities in Magadan, a small city, may not have met the standard we would normally aim to provide, we are grateful for your tolerance and understanding that our local agents and crew did their best under the circumstances.”

It could also be talked about right here that after initially stating that the passengers and crew have been accommodated “in hotels locally,” Air India later mentioned that the “infrastructure constraints” pressured it to lodge them in make-shift lodging.

Air India within the communication additionally mentioned that although it dispatched a reduction flight on the earliest attainable alternative given the necessity to receive insurance coverage and flight plan approvals, clearly, the period of delay was “long”, and the “experience was not what we aspire to offer”.

“As such, we will fully refund the fare for your journey and, in addition, provide you a voucher for future travel on Air India,” the Tata Group airline mentioned.

MUMBAI: Air India on Thursday mentioned it’ll refund the complete quantity to all passengers affected by the diversion of its Delhi-San Francisco flight on June 6 owing to a mid-air glitch, based on an airline communication.

In the communication by Air India Chief Customer Experience and Ground Handling Officer Rajesh Dogra, the airline informed the passengers, who reached their vacation spot after practically 56 hours of departing from Delhi: “We will fully refund the fare for your journey and, in addition, provide you a voucher for future travel on Air India”.

Air India flight AI 173 working Delhi-SFO on June 6, carrying 216 passengers and 16 crew on board, was diverted to the Magadan port metropolis in far east Russia following a mid-air glitch in one of many Boeing 777-200LR plane engines.googletag.cmd.push(perform() googletag.show(‘div-gpt-ad-8052921-2’); );

On Wednesday, the airline dispatched a ferry flight to Magadan from Mumbai to fly the stranded passengers and crew from there to San Francisco.

The substitute plane landed at Magadan at 06.14 am (native time) had bought airborne at 1027 hours (native time) on June 8, for San Francisco, the place it touched down at 12.07 am on June 8.

ALSO READ | Air India flight carrying stranded passengers, crew members from Russia lands at San Francisco

Besides expressing “regret” for the disruption and inconvenience, the airline additionally “sincerely apologised” to the shoppers for the “extended delay” in bringing them to their vacation spot, as per the communication.

“The aircraft encountered a technical issue whereby the pilots received an indication of low oil pressure in one engine. Out of caution, they elected to land the aircraft at a nearby airport rather than continue the journey,” Air India mentioned.

Maintaining that security was the very best precedence all through, it mentioned that “while the facilities in Magadan, a small city, may not have met the standard we would normally aim to provide, we are grateful for your tolerance and understanding that our local agents and crew did their best under the circumstances.”

It could also be talked about right here that after initially stating that the passengers and crew have been accommodated “in hotels locally,” Air India later mentioned that the “infrastructure constraints” pressured it to lodge them in make-shift lodging.

Air India within the communication additionally mentioned that although it dispatched a reduction flight on the earliest attainable alternative given the necessity to receive insurance coverage and flight plan approvals, clearly, the period of delay was “long”, and the “experience was not what we aspire to offer”.

“As such, we will fully refund the fare for your journey and, in addition, provide you a voucher for future travel on Air India,” the Tata Group airline mentioned.