A New York law firm has filed a lawsuit against Delta Air Lines and United Airlines, accusing them of misleading passengers. The suit centers on passengers who paid for window seats but were assigned seats next to a wall. The firm asserts that the airlines charged a premium for window seats without providing a window. The plaintiffs claim that they would not have chosen or paid extra for these seats if they had known the windows were missing. The airlines have not yet responded to the allegations.
The Greenbaum & Olbrantz law firm stated that they received complaints from aggrieved passengers who feel they have been wronged and wish to participate in the lawsuit. The firm emphasized that most Americans fly on these airlines at some point and that many people prefer window seats and are willing to pay extra for them.
The lawsuit against Delta Air Lines details the experience of a New York resident who purchased a seat in row 23 on a flight to California. When the individual arrived at their seat, they found a wall instead of a window. They said they were given no warning about the lack of a window when they selected the seat. Although Alaska Airlines and American Airlines also sell seats without windows, they notify customers during the seat selection process. The lawsuits allege that United and Delta Airlines had knowledge of complaints about windowless seats on social media, yet they continued to charge a premium for these seats.