Kochi airport will get Airport Council International’s award for excellence in service high quality

By Express News Service
KOCHI: The Cochin International Airport Ltd (CIAL) has received Airport Council International’s (ACI) director normal’s ‘Roll of Excellence’ honour in airport service high quality. The ACI, a worldwide physique of airport operators, established the Roll of Excellence recognition to these airports which, within the opinion of the passengers, have constantly delivered wonderful providers within the Airport Service Quality Survey. “Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past 10 years and is one of only six airports worldwide that will receive the recognition this year,” stated Luis Felipe de Oliveira, ACI World’s Director-General, in a communiqué saying the popularity.

“I am confident that CIAL will continue to be a role model for airport service quality excellence and work with us to raise the bar in service standards and best practices within the industry,” he added. S Suhas, managing director at CIAL, stated the ACI’s service high quality programmes have been serving to airport officers to make sure worldwide requirements in airport operations administration and the Roll of Excellence honour is a gesture from the worldwide organisation recognising CIAL’s dedication to the passengers.

“We are grateful for this honour and this can give an impetus for our efforts to facilitate one of many best-in-class journey experiences for passengers. The backing of the federal government of Kerala was super. We are grateful to Chief Minister Pinarayi Vijayan, who can also be the Chairman of CIAL, for his fullest assist to offer state-of-the-art facilities to the passengers,” he added. The award will likely be offered in the course of the ACI Customer Experience Global summit slated to be held on September 9 this yr in Montreal, Canada.