Indian Railways Comes Up With Single Helpline Number For All Services & Enquiries – ODISHA BYTES
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Bhubaneswar: Indian Railways will now have a single helpline quantity for every type of queries and providers after it merged all current helpline numbers with Rail Madad quantity 139.
The passengers can dial the brand new quantity for safety, normal complaints, catering, vigilance and so forth. This quantity may also be used for making all inquiries and lodging grievances throughout journey. Zonal railways have been directed to not create any new quantity aside from 139, in line with a press launch.
Earlier helpline numbers devoted to particular wants like 138 for normal complaints and clear my coach, 1072 for accidents & security, 182 for safety have been built-in with the brand new quantity which can be obtainable in several languages and based mostly on IVRS (Interactive Voice Response System). All the cell customers can entry to name 139.
By dialing 139, one will get menu choices to select from the IVRS and that can be related instantly to name heart executives.
The rail customers can name or ship SMS for all fundamental enquiries of prepare operating and reservation associated enquiries like PNR standing, ticket (normal & tatkal) availability, prepare arrival & departure, diverted & cancelled schedules, seat availability, ticket cancellation, fare, vacation spot alert, wakeup name, on-board providers and safety points.
