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Tag: IRCTC

  • Rs 100 Deducted For Waitlisted Train Ticket Cancellation; IRCTC Responds Mobility News

    Indian Railways has announced thousands of special trains to handle the surge in passenger demand during the festive season. Despite this effort, stations are experiencing long queues, and many travelers are still unable to secure confirmed tickets.

    Passengers are voicing other concerns, particularly over unconfirmed tickets and last-minute cancellations of confirmed tickets. Complaints have been flooding IRCTC’s

    In a recent incident, a passenger who booked a waitlisted ticket from Delhi to Prayagraj found that it didn’t get confirmed even after chart preparation. Upon refund, he noticed a deduction of Rs. 100 instead of receiving the full amount.

    He took the matter to the X platform and wrote his concern to the Railway Ministry. He posted,” I booked a waitlisted ticket from Delhi to Prayagraj, but it didn’t get confirmed after the chart was prepared. Could you explain why 100 rupees were deducted from the refund instead of receiving the full amount.

    Dear @RailMinIndia @AshwiniVaishnaw

    I booked a waitlisted ticket from Delhi to Prayagraj, but it didn’t get confirmed after the chart was prepared. Could you explain why 100 rupees were deducted from the refund instead of receiving the full amount

    — Adil Ansari (@Adilans62788455) October 30, 2024

    In the response IRCTC wrote ‘As per Indian Railway rules in case of waitlisted/RAC ticket clerkage charges Rs. 60/- along with GST per passenger shall be levied.”

    As per Indian Railway rules in case of waitlisted/RAC ticket clerkage charges Rs. 60/- along with GST per passenger shall be levied Please follow the given link: https://t.co/0Mek9yKVW3 — IRCTC (@IRCTCofficial) October 29, 2024

    The passenger had initially shared a version of the ticket on Twitter, which revealed that it was booked through a third-party app—resulting in additional deductions beyond the standard clerkage fee.

    IRCTC Refund Policies and Deduction Details

    Many passengers are also puzzled by deductions from their refunds on unconfirmed tickets. Refunds for tickets booked through third-party apps, as opposed to directly on IRCTC’s platform, can include additional fees. However, under Indian Railways’ refund rules, clerkage charges and GST are applicable for RAC and waitlisted ticket cancellations. Here’s a closer look at the refund policies:

    Refund Rules for Confirmed Tickets

    Refunds on confirmed tickets depend on the timing of the cancellation: 1. 48+ Hours Before Departure

    Cancellation fees are charged based on class:

    AC First/Executive: ₹240 + GST ​​First Class/AC 2 Tier: ₹200 + GST ​​AC Chair Car/AC 3 Tier/AC 3 Economy: ₹180 + GST ​​Sleeper: ₹120 Second Class: ₹60

    2. Between 48 to 12 Hours Before Departure: 25% of the fare, subject to a minimum of the above-listed cancellation fees, plus GST for AC classes.

    3. Within 12 to 4 Hours Before Departure: 50% of the fare, with a minimum cancellation charge, plus GST for AC classes.

    4.Cancellation within 4 Hours of Departure: No refund for confirmed tickets if canceled or TDR not filed online within four hours of departure.

    5. For RAC e-Tickets: No refund if canceled or TDR not filed within 30 minutes before departure.

    Refund Policy for RAC and Waitlisted Tickets

    RAC and waitlisted tickets offer specific cancellation rules:

    1. Before Departure: Tickets can be canceled up to 30 minutes before departure, with a deduction of ₹60 (clerkage charge) plus GST per passenger.

    2. After Departure: No refund if canceled after 30 minutes before departure.

    3. RAC Tickets with Confirmed Seat Allocation: If RAC or waitlisted tickets are confirmed upon chart preparation, cancellation rules apply as per the confirmed ticket refund policy.

    Refund Rules for Partially Confirmed Tickets

    For partially confirmed e-tickets or family/group bookings where some passengers have confirmed reservations and others remain on RAC or waitlisted status:

    Before Departure: A full refund, minus clerkage, is allowed if canceled online for all passengers up to 30 minutes before departure.

  • Railway Minister Ashwini Vaishnaw Evaluates Passenger Amenities And Safety Features: Details | Railways News

    Railway Minister Ashwini Vaishnaw carried out an elaborate assessment exercise of various aspects of safety and passenger amenities with top officials at the Rail Bhawan here on Monday. Those who attended the meeting were Railway Board Chairperson and Chief Executive Officer (CEO) Jaya Varma Sinha and Member Infrastructure Anil Kumar Khandelwal, the director general of the Research Design and Standards Organisation (RDSO) and the general managers of all railway zones and divisional railway Managers from all divisions.

    According to officials who attended the meeting, several important decisions regarding the upkeep of safety equipment in trains, improvement of the food quality, deep cleaning of trains and stations and drinking water facilities were taken in the interest of the passengers. “To improve the reliability of the safety-related equipment, it was decided that the specifications, installation practices and maintenance practices of all key safety-related equipment would be reviewed. This would be done in workshops to be organised by the RDSO with all the manufacturers,” a senior railway official said. “To improve the food quality, the IRCTC and its agencies are upgrading the base kitchens at 1,000 locations. The work is in progress and it was decided that it should be completed on a war footing in the next six months,” he added. Other senior officials said decisions were taken to carry out deep cleaning of the pantry cars and storage areas in a target-oriented manner and also include it in the maintenance schedule so that it can be done on a regular basis. “To improve water availability and cleaning of trains during journeys, it was decided that cleaning and watering facilities will be increased. The time required for cleaning and watering will be factored in in the time-tables for this crucial activity,” another official said.