Samsung makes repairing Galaxy gadgets simpler with new ‘pick up & drop’ service

Samsung has launched a brand new contactless pick-up and drop service for cellular gadgets and tablets. The new service for Galaxy smartphones and tablets permits customers to get their gadgets repaired with out leaving the security and luxury of their houses. Alternatively, Samsung customers also can go for solely a drop-only service, which requires them to solely go away their machine on the service centre. After the repairs are finished, the service centres will get the gadgets delivered to the customers’ house.
“The new ‘pick-up and drop’ and ‘drop only’ service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation,” Sunil Cutinha, Vice President, Customer Service, Samsung India.

Am I eligible for Samsung Pick up & Drop service/ Drop-only service?
The new supply service is now accessible in 46 cities in India together with Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, and Ghaziabad, amongst others. The firm has assured that each one personnel concerned in selecting up and dropping the gadgets from the house of the customers will comply with security protocols.
Supported gadgets and prices
The service additionally applies to a variety of Samsung Galaxy merchandise. these embody the Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note, and Galaxy Fold collection smartphones in addition to tablets. Samsung machine customers can avail, the pick-up and drop service at Rs 199 whereas the drop-only service could be availed at Rs 99. There are a number of digital choices for making funds.
How to register a service appointment?
Samsung customers can now get 24/7 help on WhatsApp by sending a textual content to Samsung’s WhatsApp help quantity at 1800-5-7267864 to register for the service. The WhatsApp help function will permit customers to hunt technical help, get to know the standing of a restore and new presents amongst different issues. Users also can go to the Samsung web site http://www.samsung.com/in/support, to get 24/7 help from “trained agents” and an AI-based ChatBot.
There is a ‘Remote Support’ choice that can permit Samsung name centre brokers to work on a client’s Galaxy machine remotely by means of the web and establish the problem. Users also can contact the decision centres to get real-time assist relying on the problem.